This is one of our core values and the immediate and long-term success of the business, relies wholly on each and every person at Banner delivering on this passionately.

The attributes you will need to do this are:

• A champion of exceptional customer service with a can-do attitude.
• We are a seasonal business with periods of high-volume workload, and you will have the ability to stay calm, focused, and enthusiastic in a fast-paced environment.
• Adept at organising and prioritising in a rapidly changing environment, and with the flexibility of mind to multi-task with accuracy, adapting to the demands of the team and business.
  
• Providing exceptional telephone customer service in a busy, sales-driven environment.
• Excellent written and verbal communication skills, with internal customers, external customers, and suppliers.
• Office administration.

What’s the job

• Receiving and responding to customer enquiries via telephone and e-mail, providing an exceptional level of customer care.
• Processing customer orders in a timely and accurate manner to achieve our internal and external KPIs.
• Receiving and responding to customer enquiries, providing an exceptional level of customer care.
• Liaising with suppliers, and managing purchase orders with our offshore factories, in line with capacity requirements.
• Booking in and checking incoming orders and liaising with customers for delivery.
• Tracking orders to ensure they arrive with the customer on the expected due dates.
• Providing administrative support, including mailbox management, where required including maintaining accurate data, and other general duties as required by the business.

What experience are we  looking for - desirable but not essential

• Be highly IT literate, specifically proficient using Microsoft packages.
• Demonstrate strong attention to detail with accuracy.
• Have a positive and solutions focused communication style.
• Be comfortable and skilled in dealing with customers, suppliers, and colleagues at all levels.
• Be a fast learner, unfazed by learning new processes and systems.

Social Environmental Responsibility (SER)

We take our sustainability responsibility extremely seriously, and it is only with the full cooperation of each and every one of us, that will ensure we deliver on our sustainability objectives.

Below are 5 things, we want you to build into your day-to-day responsibilities:

1. Switch off lights when the space is not being used.
2. Switch off computers at the end of every day.
3. If possible, avoid using one-use plastic water bottles.
4. Only fill up the kettle for the number of cups of hot drinks you are making.
5. Dispose of waste responsibly by using our recycling processes.

What are my hours and working days

This is a permanent, 40 hours a week contract. Monday to Friday 8.30am to 5pm with no weekend work. 

We enjoy winter hours from October to March and that means you get to finish at 3pm on a Friday.

When can I start

Immediately!

What’s our location

You would work out of our Head Office located in Trowbridge with plenty of free parking.

Salary & holidays

Holidays are 33 days including bank holidays.

Unusually for a retail business, we close at Christmas!

Other things you might like to know

• You get 1 day of celebration leave.
• We offer a cycle-to-work scheme
• We offer access to our 24/7 WeCare initiative
• You can buy and sell your holidays
• and so much more